Shipping and Delivery Policy

1. Digital delivery

1. The digital DNW Driver's License Translation (DNW-DLT) is delivered as a PDF by email (attachment and download link).
2. Standard digital delivery: 1–12 hours after the manual review is complete.
3. VIP processing add-on ($29): approximately 5 minutes after the manual review is complete.
4. You may re-download the digital DNW-DLT at any time during its validity.

2. Physical production and shipping

1. Physical orders are produced in 1–2 business days after the manual review is complete.
2. Shipping methods:
   • Standard Shipping ($9): local postal services, 15–30 working days, with tracking.
   • Express Shipping ($29): FedEx, 3–7 days, with tracking.
3. DHL or UPS may be used for certain routes where FedEx or local postal coverage is insufficient.
4. "Completed" means shipped, not delivered. Delivery ETAs are carrier-dependent estimates and are not guarantees.

Production schedule

• Digital DNW-DLT. Delivered by email in 1–12 hours (Standard) or approximately 5 minutes (VIP). Digital support operates 24/7; there is no cutoff time for digital orders.
• Physical DNW-DLT. Production runs in three regional facilities, Monday through Friday:
  • United States — US Eastern Time (ET), 9 AM – 2 PM ET
  • China — China Standard Time (CST, UTC+8), 9 AM – 2 PM CST
  • United Kingdom — UK local time (GMT/BST), 9 AM – 2 PM local
• Orders received outside a region's business hours enter production on the next operational region's next business day.
• If one region is closed for a consecutive holiday of two or more days, orders route to the remaining operational regions so customer-visible delivery windows are not extended.

Verification hold and order archival

Our team performs a manual review of every order before production begins. If we identify an issue requiring your input, we will contact you by email and WhatsApp message. During a verification hold, the digital PDF is suspended and not delivered, and no physical order is dispatched.

We will make reasonable contact attempts over 14 calendar days from the date of our first contact.

1. If you respond and provide the required documentation within 14 days, production resumes promptly.
2. If you do not respond or do not provide the required documentation within 14 calendar days, the order is archived and the contract is treated as terminated due to your failure to cooperate with our verification process — a customer obligation under our Terms of Service.
3. No refund is issued for archived orders, even if you later request cancellation.
4. If you make contact after the 14-day archival window but within 30 days of the original order date, we may, at our sole discretion, reopen verification without requiring a new payment.

3. Address restrictions

1. We do not ship to PO Boxes.
2. We do not ship to military (APO / FPO) addresses.
3. Hotels, Airbnbs, and business addresses are allowed.
4. Brazil shipments require a valid CPF (Cadastro de Pessoas Físicas tax number) to clear customs.
5. Japan, China, South Korea. Some rental companies in these countries have been known to reject privately-issued translation documents. We display a specific disclaimer at checkout for orders shipped to these destinations.

4. Tracking

1. A tracking number is provided for both Standard and Express shipping once the parcel is dispatched.
2. You can track your shipment at the carrier's website.

5. Address changes

1. Address changes are possible only before the parcel has been dispatched. Contact hello@drivenowworldwide.com with your order number and the corrected address.
2. After dispatch, address changes may only be possible via the carrier, subject to carrier rules and additional charges borne by you.

6. Lost, damaged, or undelivered parcels

Our Replacement Guarantee covers lost or undelivered digital DNW-DLTs, lost or damaged physical booklets or cards, and failed delivery confirmed by carrier tracking. See the Refund and Cancellation Policy for full terms.

Failed delivery due to incorrect address or recipient non-response

The Replacement Guarantee and free reshipment do not apply where a delivery failure was caused by an incorrect or incomplete shipping address submitted by you at checkout, or your failure to respond to the carrier's delivery attempts.

In these cases: a new shipping fee is required for any reshipment; if the carrier returns the parcel to us, we will hold it for 30 days; and no refund of the original order or shipping fee is provided if you do not arrange reshipment within that period.

7. Customs, import duties, and taxes

1. Customs fees or import duties may apply depending on the destination country and are the responsibility of the customer.
2. We have no control over customs inspections, delays, seizures, or local processing times.
3. We cannot influence carrier routing decisions, including re-routing for weather, customs, or trade-rule changes.

8. Shipping-delay cancellation right (FTC Mail Order Rule)

Under the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), if we cannot ship your physical DNW-DLT within the time advertised and you do not agree to a new shipping date, you have the right to cancel for a full refund. The parallel right for EU consumers is set out in Article 18 of the EU Consumer Rights Directive.

9. Restricted destinations

This section takes precedence over any general "worldwide shipping" language that may appear in our marketing copy. Restrictions are imposed to comply with US sanctions administered by the Office of Foreign Assets Control (OFAC; 31 CFR Parts 510, 515, 542, 560 and related orders), Executive Orders 13685 and 14065, and carrier service limitations.

9.1 Full block — neither digital nor physical orders accepted

• Cuba
• Iran
• North Korea
• Syria
• Crimea (Ukraine region)
• Donetsk People's Republic region (Ukraine)
• Luhansk People's Republic region (Ukraine)

Orders destined for or payment originating from these jurisdictions are declined at the payment layer.

9.2 Physical-only block — digital orders only, subject to sanctions screening

The jurisdictions below are blocked for physical shipment due to published common-carrier restrictions. Digital orders may proceed subject to per-order sanctions screening at the payment layer.

• Afghanistan
• Central African Republic
• Equatorial Guinea
• Somalia
• Sudan
• Yemen
• Libya
• Brunei

9.3 Per-order sanctions screening

The following jurisdictions are subject to per-order sanctions screening via Stripe Radar and OFAC screening at the payment layer:

• Russia (regions other than Crimea, Donetsk, and Luhansk)
• Belarus
• Venezuela
• Myanmar / Burma

9.4 Authority

Sanctions-driven blocks are imposed under the OFAC sanctions programs cited above. Carrier blocks are imposed by FedEx, DHL, UPS, and USPS service restrictions. We do not waive these restrictions on customer request.

10. Re-delivery and return to sender

If a parcel is returned to us as undelivered, we will contact you to arrange re-delivery. Re-delivery fees charged by the carrier are borne by you.

11. Force majeure

We are not liable for shipping failure or delay caused by events beyond reasonable control, including war, natural disaster, pandemic-related disruptions, customs seizure, carrier failure, or government action.

12. If your order hasn't arrived

1. Day 0 (order placed): you receive an order confirmation email. If you don't see it, check your spam folder.
2. Past the digital-delivery window (1–12 hours Standard, 5 minutes VIP): contact hello@drivenowworldwide.com with your order number.
3. Past the physical-shipping window (15–30 days Standard, 3–7 days Express): contact hello@drivenowworldwide.com. We will open a carrier trace and, if the package cannot be recovered, invoke the Replacement Guarantee at no cost to you.

13. Contact

Support and shipping questions: hello@drivenowworldwide.com