Acceptable Use Policy

1. Scope

This AUP applies to every visitor, customer, affiliate, and integrator who uses our website, checkout, support channels, email, live chat, or SMS / WhatsApp messaging. Violations may result in order cancellation, DNW-DLT invalidation, permanent restriction across all IAA-operated brands, and, where warranted, referral to law enforcement and payment-network authorities.

2. Prohibited conduct

You must not:

1. Commit or facilitate fraud, including ordering using stolen payment credentials, a falsified identity, or another person's documents.
2. Submit another person's identity documents. Your DNW-DLT must be based on your own valid domestic driver's license.
3. Impersonate any person or entity, or misrepresent your affiliation with Drive Now Worldwide.
4. Circumvent our fraud or sanctions controls, including OFAC screening, Stripe Radar, or identity-verification procedures.
5. Place duplicate orders with the intent of manipulating chargebacks or stacking refunds.
6. Resell DNW-DLTs or other materials produced by Drive Now Worldwide.
7. Scrape, crawl, or harvest data from our website by automated means in a manner inconsistent with robots.txt, our rate limits, or applicable law (including the Computer Fraud and Abuse Act, 18 U.S.C. § 1030, and Florida's Computer-Related Crimes Act, Fla. Stat. Ch. 815).
8. Conduct security testing (penetration testing, load testing, vulnerability scanning) without prior written authorization from Drive Now Worldwide.
9. Introduce malware, viruses, worms, or any malicious code to our systems or to users.
10. Interfere with or disrupt our services, servers, or networks.
11. Send unsolicited commercial messages using any email, phone number, or WhatsApp account operated or hosted by Drive Now Worldwide.
12. Violate applicable law, including consumer-protection, anti-fraud, export-control, sanctions, and privacy laws.
13. Misuse the DNW-DLT — including counterfeiting, tampering with, or altering the PDF, booklet, card, or QR code; or presenting the DNW-DLT as a government-issued document, an International Driving Permit, or a standalone driver's license.
14. Abuse our support channels, including directing harassment, threats, or illegal content to our support staff, AI agent "Sam," or live chat.
15. Infringe intellectual-property rights, including Drive Now Worldwide's booklet design, watermarks, translation templates, trademarks, and copyrights, or the rights of any third party. See our DMCA Policy.

3. Content you submit

1. You are responsible for the accuracy, legality, and propriety of content you submit (photographs of your driver's license, selfie, e-signature, shipping-address information, support messages).
2. You represent that you have all necessary rights to submit the content and to grant Drive Now Worldwide the limited processing license set out in the Terms of Service.
3. We may refuse or remove content that violates this AUP or applicable law.

4. Automation, scraping, and rate limits

1. Automated access to our website is allowed only in accordance with our published robots.txt and any documented API terms.
2. We reserve the right to rate-limit, block, or otherwise restrict automated traffic that we reasonably consider abusive or disruptive, consistent with applicable law.

5. Reporting abuse

If you believe a person is misusing our service (for example, submitting another person's documents, attempting fraud, or impersonating Drive Now Worldwide), please report it to hello@drivenowworldwide.com. For intellectual-property complaints, use our DMCA Policy.

6. Consequences of violation

Consequences depend on the severity and context of the violation and may include:

1. Warning;
2. Order cancellation and refund reversal;
3. DNW-DLT invalidation (the QR code will show the document as "not valid");
4. Permanent restriction across all brands operated by International Automobile Authority LLC;
5. Reporting to Stripe, payment networks, law enforcement, and affected third parties;
6. Civil or criminal proceedings where warranted.

7. Changes to this AUP

We may update this AUP. The last-updated date reflects the current version.

8. Contact

Abuse reports and questions: hello@drivenowworldwide.com.