1. Introduction
This Privacy Policy explains how DriveNowWorldwide collects, processes, and protects personal data through drivenowworldwide.com.
We are committed to safeguarding your information in compliance with:
- General Data Protection Regulation (GDPR)
- Brazil’s LGPD
- California Consumer Privacy Act (CCPA)
- Singapore’s PDPA
2. Types of Data We Collect
We collect the following personal data categories:
- Identity Data: Name, email, phone, and mailing address
- Payment Data: Processed securely via our third-party gateways (e.g., Airwallex, A55, stripe) — we do not store your card information
- Device & Usage Data: IP address, browser type, operating system, pages visited, session behavior
- License Data: Uploaded images of your local driver’s license for translation only
3. Lawful Basis for Processing
We process your data based on:
- Contractual Necessity: To fulfill and support your order
- Consent: For marketing or promotional communications
- Legitimate Interests: Website improvement, fraud prevention, service optimization
- Legal Obligation: For KYC/AML, record-keeping, and tax compliance
4. How We Use Your Information
We use your data for:
- Order Fulfillment: Creating and delivering your translated documents
- Customer Support: Responding to inquiries and updates
- Service Improvement: Website optimization and analytics
- Marketing (Opt-in only): Newsletters, offers, and user education
5. Sharing of Information
We may share your data with:
- Payment Processors (e.g. Airwallex, A55 LATAM)
- Fulfillment Partners (e.g. FedEx, printers, couriers)
- Legal Authorities, if required under applicable law
- CRM/Email Tools under DPA and SCCs where required
🛡️ All third-party providers are vetted for compliance and data protection.
6. Data Retention
- We retain order-related data for 5 years, in compliance with KYC/AML and tax regulations.
- Marketing consent data is retained until you opt out.
- Encrypted backups are retained securely in accordance with global data standards.
7. Your Rights (GDPR & LGPD)
You have the right to:
- 🔍 Access: Request a copy of your data
- ✏️ Rectify: Correct errors or outdated info
- ❌ Erase: Delete your data (subject to legal exceptions)
- 🛑 Restrict: Limit how we use your data
- 🔄 Port: Transfer your data to another provider
- 📵 Object: Say no to direct marketing
- 🤖 No Profiling: Refuse automated decision-making
To exercise any of the above, email us at [email protected]
8. Information Security
We apply industry-standard protections including:
- Data encryption at rest and in transit
- Access control and secure server environments
- Limited data access by trained personnel only
No digital system is 100% secure, but we are committed to continually improving our safeguards.
9. International Data Transfers
As a global company, your data may be transferred outside your home country, including to Singapore, the EU, the U.S., or Brazil.
We apply appropriate legal mechanisms such as:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements (DPAs)
10. Cookies & Tracking Technologies
We use cookies to:
- Enable website functionality
- Understand user behavior
- Deliver relevant content
By using our site, you consent to cookie use. Manage preferences through our Cookie Banner or browser settings.
11. Breach Notification
If a breach affecting your data occurs, we will notify you and the relevant authorities in line with GDPR Article 33, LGPD Article 48, and other applicable laws.
12. California Privacy Rights (CCPA)
California residents may request:
- Information about what we collect and share
- Access or deletion of personal data
- To opt out of the sale of data (we do not sell data)
To submit a request, contact [email protected]
13. Policy Updates
We may revise this Privacy Policy from time to time. The latest version will always be posted at drivenowworldwide.com/privacy with the updated date.
14. Contact Us
For privacy-related questions or data requests:
📩 [email protected]
📍 2125 Biscayne Blvd, Ste 204 #20167
Miami, FL 33137
United States
